PRODUCT SHIPMENT
Product shipments are limited to within Greece, and no shipments are made outside the country. Shipments are handled by a courier company throughout Greece. Shipment times range from 1 to 7 business days from the completion of your order, depending on the delivery area and the weight of the order. If you choose to pay for your order via bank deposit, the shipment time is calculated from the date the funds transfer is completed, marking the order's fulfillment.
The shipping cost to your door is as follows:
For orders up to 60 Euros (€) and a total package weight not exceeding 2 kg, the shipping cost is 5.00 Euros (€). An additional charge of 1.00 Euro (€) per extra kg applies. These charges include VAT.
In any case, the final charge, i.e., the total value of your order, is automatically and comprehensively displayed in your shopping cart before you finalize/complete your order, depending on the region and products you choose each time.
For orders of 60 Euros (€) or more and up to 10 kg, shipping is free.
For delivery in Patras, shipping is free, regardless of the order value. Remote areas, as defined by the courier company, are excluded, and a minimum charge applies, as displayed in the shopping cart before completing the order. Alternatively, you can pick up your order from our headquarters by appointment.
Order Shipment Confirmation
The shipment of the order depends on the full payment confirmation from the bank or the intermediary credit card processing company. Following this confirmation, all order shipments are confirmed through the relevant email.
Order Delivery
All products are transported under the responsibility of the courier company, following their established rules. The delivery time may vary depending on the delivery location. Delays in delivery due to the courier company or force majeure (see the section ‘Force Majeure’) cannot be compensated by the Company nor permit the cancellation of the order. If the delivery time exceeds one month, and the products have not been delivered despite the customer providing the correct delivery address, the order may be canceled, and the customer may be reimbursed the total payment amount without any further claims for compensation or damages. Exceptions include cases where the customer has been informed of the delay and has consented to it, as well as cases of incorrect declaration of delivery and contact information.
The company is not responsible for delays due to the incorrect declaration of delivery and contact information by the customer. In this case, the customer is not entitled to raise the issue of order cancellation, and the receipt of the order is subject to further coordination between the customer and the courier delivery company. Upon product delivery, it is the customer’s responsibility to check the condition of the goods and promptly inform the courier company employee of any damaged or missing products on the respective document provided. Additionally, the customer must inform us within 2 days of declaring destruction or loss.
