You can cancel your purchase at no cost if the cancellation is requested before the shipment. In case you wish to cancel your order after it has already been executed, you are only responsible for the relevant shipping costs, even if the initial shipment did not include transportation charges.
If a product is defective, damaged or broken, you must contact us within 2 days of receiving it to be replaced immediately and at no cost to you. Replacement can be made with the same or a different product. Alternatively, your account may be credited, or a refund (credit card refund or cash return to a given account number) may be made as soon as possible.
Customers do not have the right to return products as the safe maintenance and storage of the products are critical.